Terms and Condition
Welcome to Factory Event and Catering (https://factoryeventandcatering.co.za/). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General Terms
These terms and conditions govern your use of our website and the purchase of our products and services. By using our website, you confirm that you are over 18 years of age. If you are under 18, you must have the advance permission and consent of a parent or legal guardian to be bound by these terms before making a purchase.
2. Your Account
To access certain features, you may be required to register for an account. You are responsible for keeping your account information confidential and for all activities that occur under your account.
3. Products and Pricing
All products listed on our website are subject to availability. We reserve the right to change prices at any time without prior notice. Our listed prices do not include delivery fees or other charges, which will be added to your total at checkout.
4. Orders and Payment
By placing an order, you agree to purchase a product or service under these terms and conditions. We reserve the right to refuse any order. Payment must be made in full at the time of purchase using the methods provided on our website.
5. Delivery and Collection
We aim to deliver or have your order ready for collection within the estimated timeframe. However, please note that delivery times are not guaranteed and we are not responsible for delays caused by third-party carriers or unforeseen circumstances.
Outlying Areas Delivery Orders delivered to outlying or remote areas that are outside of our standard delivery zones may have an additional delivery fee. This fee is calculated based on the delivery address you provide. You will be notified of any additional fees after you place your order and will be given the option to either proceed or cancel.
6. Returns and Refunds
To be eligible for a return, you must have the original invoice or proof of purchase, and the item must be unused and in the same condition you received it. All returns must comply with our full Returns Policy, which can be found [https://factoryeventandcatering.co.za/refund_returns/].
7. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Factory Event and Catering or its suppliers. You may not reproduce, distribute, or use any of our content without our express written permission.
8. Product Representation and Reviews
Product Images: We make every effort to display our products as accurately as possible. However, the colors you see may vary depending on your computer monitor, and we cannot guarantee that the product’s actual appearance will be an exact match to what you see on screen.
Product Reviews: We reserve the right to monitor and edit your reviews for spelling and grammar, without changing the original meaning. By submitting a review, you grant us permission to use, reproduce, and display the content on our marketing channels. We have full discretion to remove or refuse to post any review that we find violates our guidelines.
9. Privacy and Liability
Your personal data is handled in accordance with our Privacy Policy, We are not liable for any direct or indirect damages that may arise from your use of our website or products.
10. Changes to Terms
We reserve the right to update these terms and conditions at any time. Changes will be posted on this page, and your continued use of our website will be considered your acceptance of the updated terms.
11. Governing Law
These terms are governed by the laws of the Republic of South Africa. In the event of a dispute, we will first seek an amicable solution. If an agreement cannot be reached, the dispute will be subject to the exclusive jurisdiction of the South African courts.
12. Contact Information
If you have any questions about these terms and conditions, please contact us at admin@factoryeventandcatering.co.za or call us on +27210300046, Whatsapp +27737466947
