About Us

Last Updated: October 14, 2025

1. Company Overview

Welcome to Factory Event and Catering, your reliable South Africa-based supplier of party equipment, tents, tables, chairs, catering tools, electronics, toilets, trailers, and machinery.

We are dedicated to helping you create memorable and successful events by providing high-quality, safe, and durable products, delivered with professionalism and efficiency.

2. Our Story

Factory Event and Catering (formerly known online as KM Event Decor)” began as a local supplier of essential party and event equipment. Over the years, we have grown into a leading provider of comprehensive event solutions across South Africa.

Our journey is built on trust, quality, and customer satisfaction, ensuring that every order contributes to a smooth and unforgettable event experience.

3. Mission & Vision

Mission:
To deliver affordable, high-quality event equipment and professional service to customers throughout South Africa.

Vision:
To be the most trusted and reliable supplier of event and party products, helping our clients host safe, enjoyable, and stress-free events.

4. Our Values

Our core values guide every aspect of our business:

  • Integrity: Honest, transparent, and ethical practices
  • Quality: Durable, tested, and safe products
  • Customer Satisfaction: Ensuring every customer is happy with their purchase
  • Responsibility: Compliance with South African regulations and ethical sourcing

5. Products & Services

We provide a wide range of event solutions for various occasions:

  • Party Equipment: Tables, chairs, tents, décor accessories
  • Catering Equipment: Food warmers, serving tools, portable kitchens
  • Electronics: Lighting, sound systems, generators
  • Sanitation & Facilities: Toilets, handwashing stations, trailers
  • Machinery & Logistics Equipment: For large events and commercial catering

Additional services:

  • Guidance on setup and assembly for selected products
  • Flat-rate shipping across South Africa
  • Inspection and quality assurance before dispatch

6. Quality Assurance & Safety

We prioritize product safety and durability. Every item undergoes rigorous quality checks to meet South African standards.

Our guarantees:

  • Accurate product descriptions
  • Safe and reliable equipment
  • Compliance with national safety regulations

7. Customer Service

We provide friendly, professional, and responsive support.

Our customer service ensures:

  • Quick responses to inquiries
  • Expert guidance on product selection
  • Post-purchase assistance, including troubleshooting and setup advice

Our aim is to make your shopping experience smooth, reliable, and stress-free.

8. Locations & Shipping

Head Office: 1a George Blake St, Plankenbrug, Stellenbosch, 7600 South Africa
Shipping Coverage: South Africa only

  • Flat-rate: R 775 shipping for all products
  • Careful packaging to ensure safe delivery
  • Tracking available for every order

Orders are inspected upon arrival to ensure quality and satisfaction.

9. Sustainability & Environmental Responsibility

We care about the environment and incorporate eco-friendly practices:

  • Use of recyclable packaging materials
  • Ethical sourcing of products
  • Efficient shipping and waste reduction practices

We strive to protect the environment while delivering high-quality products.

10. How We Operate

Our process is simple and customer-friendly:

  1. Browse our online catalog and select products
  2. Place your order securely via the website
  3. Order processed and confirmed after payment
  4. Product shipped with tracking
  5. Optional assembly guidance or setup support

This ensures transparency and a hassle-free experience.

11. Industry Recognition & Compliance

We comply with South African regulations and follow Google Merchant Center policies.

  • Fully transparent operations
  • High product standards
  • Safe and ethical business practices

We may also partner with local suppliers and organizations to enhance service and reliability.

12. Educational Content & Resources (Optional Section for Trust)

We aim to help customers make informed decisions:

  • Guides on how to choose party equipment
  • Tips for safe event setups
  • Advice on proper maintenance of equipment

This adds value and positions your website as authoritative and helpful.

13. Call to Action

Ready to plan your perfect event?
Explore our complete range of party and event equipment and make your celebration safe, seamless, and memorable.

For inquiries or guidance, visit our Contact Page or reach out directly via email or phone.

14. Transparency & Policies

We operate with full transparency:

This ensures your shopping experience is secure, legal, and customer friendly.

15. Business Ownership & Management

Factory Event and Catering (formerly known as KM Event Decor) was founded by Jacky Ndlov and is managed and funded by Swasie Marda Theresa Joy and Ongeziwe Gxaba.

The company is committed to delivering high-quality event décor and supplies to clients across South Africa, maintaining professionalism, reliability, and transparency in all operations.

Find us online:
📘 Facebook –https://www.facebook.com/share/1DhaKEXbMH/
📸 Instagram – https://www.instagram.com/factoryeventcatering?igsh=eXFtbHdteTY4MmZ3
💼 LinkedIn – www.linkedin.com/in/factory-event-and-catering-b53290322

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